Returns & Exchanges

At Felo Butik, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges policy. Please read the following information carefully to understand our process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also provide the original receipt or proof of purchase.

Non-Returnable Items

Due to the nature of certain products, the following items cannot be returned or exchanged:

  • Seed Packs & Bulk Seeds
  • Growing Supplies (opened or used items)

Return & Exchange Process

  1. Contact Us: Within 15 days of receiving your order, please contact us at [email protected] to initiate a return or exchange. Include your order number and details about the product you would like to return or exchange.
  2. Receive Instructions: We will provide you with detailed instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the address provided. We recommend using a trackable shipping service to ensure that your return is received.
  4. Inspection & Processing: Once we receive your return, we will inspect the item and process your refund or exchange. This process typically takes 5-7 business days.

Refund Timeline & Method

Once your return is processed, your refund will be issued to the original payment method used during purchase. Please allow the following time for your refund to be reflected in your account:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Exchange Process

If you are requesting an exchange, we will ship the new item to you once we receive and process the returned item. Shipping costs for the new item will be covered by Felo Butik.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Felo Butik Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

  • Item Name: [Product Name]
  • Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions or concerns regarding our returns and exchanges policy, please do not hesitate to contact us at [email protected]. We are here to help!

Thank you for shopping with Felo Butik. We appreciate your business and look forward to serving you again.